MEET OUR TEAM

The Eastside isn’t just where we work; it’s our shared community. Being local means we can promptly meet your needs, whether you’re in Mercer Island or Redmond. We’re here for you.

Office Team

Owner

Jessica Motais de Narbonne

Owner / General Manager

Erik Trefzger

Roofing & Exteriors - Office Manager
Sales Manager

Morgan Earl

Sales Coordinator - Orca Roofing & Exteriors
Sales Coordinator

Andrew Cohen

Bookkeeper - Orca Roofing & Exteriors
Bookkeeper

Damian Mierez

Customer Service Representative - Orca Roofing & Exteriors
Customer Service Representative

Wendy Williams

Customer Success Representative - Orca Roofing & Exteriors
Customer Service Representative

Anna Ramos

Marketing Assistant - Orca Roofing & Exteriors
Marketing Assistant

Macarena Torre

Marketing Manager - Roofing & Exteriors
Marketing Manager

Trinidad Escudero

Owner

Jessica Motais de Narbonne

Jessica, one of the owners at Orca Roofing & Exteriors, brings a unique perspective shaped by a decade of hands-on experience in her own home remodels. Frustrated by the lack of reliability and customer-centric focus among subcontractors, she identified a gap in the industry and envisioned a company that truly places customers at the forefront. Jessica’s extensive background in managing contractors for over 100 projects at Orca Homes laid the foundation for her role at Orca Roofing & Exteriors. 

In her position, Jessica plays a vital role in guiding marketing, overseeing the customer experience, and managing human resources. Her satisfaction comes from witnessing happy customers and realizing the company’s vision of delivering an exceptional customer experience and high-quality roofing and exterior projects. She aspires for Orca Roofing & Exteriors to be the contractor of choice – emphasizing great communication, transparency, and stunning exteriors with the customer always at the center. 

Beyond her professional commitments, Jessica is a passionate sports enthusiast, ardently cheering on the Seahawks, Kraken, and Sounders. Her personal motto centers around kindness, “Be kind; everyone you meet is navigating their unique challenges.”

Owner / General Manager

Erik Trefzger

Erik, one of the owners at Orca Roofing & Exteriors, brings a wealth of experience and a customer-centric perspective to the roofing industry. With a decade of hands-on experience in construction and building, he identified a significant gap in the home services sector, prompting the creation of a company dedicated to superior customer satisfaction. During his remodeling projects, Erik was dissatisfied with the lack of reliability and customer focus of subcontractors. He founded Orca Roofing & Exteriors in response to fill this gap. 

As the owner, Erik guides team management, sets priorities, and selects projects at Orca Roofing & Exteriors. His commitment to excellence is evident in every aspect of our work. Erik is passionate about exceeding industry standards through personalized projects, finding fulfillment in making customers happy, and tackling challenges other roofing companies might avoid. His vision for Orca Roofing & Exteriors is straightforward — aiming to be a major player in the Seattle area roofing market with consistent year-over-year growth.

Outside of roofing, Erik enjoys sailing, lacrosse, and playing with his kids. He follows the motto “Be the man in the arena,” emphasizing the importance of taking action and trying things out. This mindset has driven the company to new heights in the roofing industry and truly is a motivation for everyone on the team.

Roofing & Exteriors - Office Manager

Sales Manager

Morgan Earl

Morgan is Orca Roofing & Exteriors’ Office Manager, bringing valuable experience from her previous role in commercial roofing projects. She appreciates the positive atmosphere and unity with our team at ORE. Outside of work, she enjoys going on walks, hikes, and road trips with her family, including her fiancé and 15-month-old daughter. Living by the motto “You get back the same energy you put out“, Morgan strives to maintain a positive atmosphere both at home and in the workplace.

Sales Coordinator - Orca Roofing & Exteriors

Sales Coordinator

Andrew Cohen

Andrew is Orca Roofing & Exteriors’ Sales Coordinator, ensuring seamless communication between our project managers and clients. His dedication is essential so that all aspects of our projects are managed efficiently from start to finish. Andrew enjoys the team and team-oriented atmosphere at Orca Roofing & Exteriors.

Beyond work, he enjoys running and watching movies. He is guided by the phrase “Always strive to be better and learn as much as you can about everything,” and that is how he brings a spirit of continuous improvement to his daily work

Bookkeeper - Orca Roofing & Exteriors

Bookkeeper

Damian Mierez

Damian brings a fresh perspective to the world of roofing as our dedicated Bookkeeper. Embracing the challenge with enthusiasm and a keen willingness to learn, Damian ensures the financial gears of our company run smoothly. Handling tasks from keeping our books up to date to managing project budgets and costs, Damian is the meticulous number-cruncher behind the scenes. What he cherishes most about ORE is the flexible work culture, friendly atmosphere, and the opportunity to work in a multilingual environment. Outside the office, Damian unwinds with tennis, training along the scenic riverbanks of Vicente López, and expressing his creative side through photography. Living by the motto “At your own pace, in your own time,” Damian brings precision and dedication to the Orca Roofing & Exteriors family.

Customer Service Representative - Orca Roofing & Exteriors

Customer Service Representative

Wendy Williams

Wendy’s primary role as a Customer Service Representative at Orca Roofing & Exteriors is to provide exceptional customer support. Serving as the first point of contact for clients, Wendy ensures that their needs are met promptly and professionally. In addition, she plays a pivotal role in lead tracking, diligently following up on every inquiry to provide valuable insights to the marketing team and ensure precise analytics for the company.

What Wendy loves most about working at Orca Roofing & Exteriors is the genuine bond and human touch within our team. Surrounded by colleagues who understand the importance of teamwork, value hard work, have a great sense of humor, and show genuine kindness, Wendy finds fulfillment and motivation in her work environment.

Outside of work, Wendy dedicates her time to the arts, exploring her passions for literature, creative writing, cinema, music, fashion, and instruments. When the sun is shining, she enjoys spending time outdoors.

Guided by the words of Anaïs Nin, Wendy lives by the motto: “When you make a world tolerable for yourself, you make a world tolerable for others.” This philosophy underscores her dedication to excellence in both her professional and personal pursuits, embodying the values of Orca Roofing & Exteriors.

Customer Success Representative - Orca Roofing & Exteriors

Customer Service Representative

Anna Ramos

Meet Anna, one of our dedicated Customer Service Representatives at Orca Roofing & Exteriors. Drawing from her previous experience as a secretary, where she managed administrative tasks with precision, Anna brings a wealth of organizational skills to her role. She serves as the primary point of contact for our customers. Her responsibilities include handling calls from leads, guiding clients through every step of the process, and meticulously tracking leads for strategic planning.

What Anna truly enjoys about her work at Orca Roofing & Exteriors is the bond between her colleagues. She appreciates the friendly and helpful atmosphere, finding it refreshing and supportive. It’s the first time she’s felt this comfortable in a workspace, surrounded by people always ready to lend a hand whenever needed.

Outside of work, Anna enjoys her passion for baking and collecting different cup designs. Guided by the mantra “In the pursuit of dreams, always push forward,” Anna embodies resilience and determination in both her professional and personal endeavors.

Marketing Assistant - Orca Roofing & Exteriors

Marketing Assistant

Macarena Torre

Macarena recently became a valued member of the Orca Roofing & Exteriors family. Since joining, she has brought a fresh perspective and a genuine willingness to learn. In her role as the Front Desk Receptionist, she plays a pivotal part in fostering a positive and supportive atmosphere within the company. As the first point of contact for clients, she extends a helping hand in booking appointments, ensuring a warm welcome to everyone who connects with Orca Roofing & Exteriors. Beyond work, she finds joy in crocheting during her free time and indulges in spinning whenever possible. Her personal motto, “Live the moment and make it count; great things come from hard work and perseverance,” reflects a commitment to embracing each moment and the belief in the rewards of dedication.

Marketing Manager - Roofing & Exteriors

Marketing Manager

Trinidad Escudero

Trinidad joined Orca Roofing & Exteriors as the Marketing Manager in 2023. Her background in marketing comes from working on strategies and executing marketing plans for multiple companies across different industries. Her primary responsibility at the company is to strategize and implement comprehensive marketing initiatives. What she values most about the company is its genuine commitment to delivering on promises. Marketing for a company that prioritizes transparency aligns perfectly with her professional values. Additionally, she enjoys collaborating with her team and appreciates the positive work environment the company fosters. Outside of work, Trinidad enjoys spending time with her loved ones, playing soccer, and creative activities. She is motivated by the belief that personal growth requires continuous self-reflection and a commitment to always strive for improvement.

Field Team

Project Coordinator - Orca Roofing & Exteriors
Production Manager

Valentina Mohadeb

Project Manager - Flat Roofs Experts in Puget Sound
Project Manager - Low Slope

Phaedra Keaton

Project Manager - Roofing & Exteriors experts in Washington
Project Manager - Steep Slope

Chris Schott

Project Manager - Roofing
Project Manager - Steep Slope

Peter Bower

Project Manager - Roofing & Exterior Experts
Project Manager - Steep Slope

Martin Esparza

project Manager - repair division - roofing & exteriors
Project Manager - Repair Division

Boris Villa

Project Coordinator - Orca Roofing & Exteriors

Production Manager

Valentina Mohadeb

Valentina embarked on her journey at Orca Roofing & Exteriors in 2023. With a background in architecture, she quickly became the mastermind behind streamlining our roofing and exterior projects, ensuring everything runs like clockwork from planning to execution. Valentina highly values the collaborative atmosphere and strong teamwork here at Orca. Outside of work, you’ll find her cycling or playing the piano. Inspired by Ray Kroc’s words, ‘None of us is as good as all of us,’ Valentina is all about dedication and bringing people together, making her not just a great leader but someone who leaves a real mark in every project she handles.

Project Manager - Flat Roofs Experts in Puget Sound

Project Manager - Low Slope

Phaedra Keaton

Phaedra began her journey in roofing and waterproofing as an apprentice in 2016 and quickly developed a deep passion for the trade. By 2020, she achieved journeywoman status and has been on an unstoppable path ever since. With eight years of specialized experience in commercial roofing, she remains dedicated to practicing and continually enhancing her craft. In her spare time, Phaedra enjoys participating in women’s full-contact sports.

Project Manager - Roofing & Exteriors experts in Washington

Project Manager - Steep Slope

Chris Schott

Chris Schott is a project manager with over 38 years of invaluable expertise in the roofing industry. Having dedicated his entire career since 1986 to roofing, Chris brings a wealth of knowledge passed down through generations. He learned the trade from his father and grandfather, Bill and Howard Snyder, both esteemed contractors.

Throughout his career, Chris has held various key positions in the industry, including Gold Seal Journeyman Roofer, Sales Manager/Manufacturing, Territory Manager/Distribution, Project Manager/Contracting, and Technical Services Manager/Manufacturing, all within the roofing sector.

At Orca Roofing & Exteriors, Chris serves in a unique “hybrid” role as a Sales/Project Manager. He oversees initial sales appointments, executes sales contracts, and meticulously manages projects to completion. What Chris values most about working at ORE is the collaboration among his colleagues and their shared commitment to providing exceptional customer service, maintaining consistent communication, and ensuring 100% customer satisfaction.

Beyond the office, Chris leads an active lifestyle. He is an avid snow skier, enjoys golfing, and the challenges of big game hunting during the fall and winter months, particularly archery deer and elk hunting. Additionally, Chris finds solace in salmon and halibut fishing in Alaska, indulges his passion for travel, and enjoys quality time with his wife and twin sons. As a proud supporter of Seattle’s sports teams, Chris can often be found rooting for the Seahawks, Kraken, and Mariners.

Chris lives by the inspiring words of Theodore Roosevelt: “I refuse to tiptoe through life, only to arrive safely at death.”

Project Manager - Roofing

Project Manager - Steep Slope

Peter Bower

Peter is Orca Roofing’s metal expert and, although he’s still (barely) in his 20s, he has 10 years of experience in the roofing and metal industry as an installer. Besides obsessing over perfect standing seam metal roofs, Peter enjoys spending time with friends and family, going on vacation, and cheering on the Seahawks.

Project Manager - Roofing & Exterior Experts

Project Manager - Steep Slope

Martin Esparza

Martin, our Roofing Consultant, joined the Orca Roofing & Exteriors family in 2022, bringing over 30 years of construction-related experience, including framing, siding, and roofing, with a specific focus on roofing for the past five years. As a key member of our sales team, Martin plays a crucial role in embodying our commitment to quality work and integrity. What he loves most about working at Orca Roofing & Exteriors is being part of a company that genuinely cares about its employees and, even more importantly, its customers. Beyond roofing, Martin channels his passion into coaching football. He embraces the philosophy of “Live in the moment“, encouraging a mindful and present approach to every aspect of life.

project Manager - repair division - roofing & exteriors

Project Manager - Repair Division

Boris Villa

Boris joined Orca Roofing & Exteriors in 2023, serving as the primary point of contact for clients. With a talent for listening to customers and expertly guiding them through each step of the process, Boris ensures that the experience is enjoyable for every homeowner. His genuine passion lies in witnessing the happiness that accompanies the completion of a project, fostering a deep connection with each endeavor as if it were his own home. Outside of work, Boris finds joy in activities such as mountain biking, trekking, and exploring amateur photography. Guided by his simple yet profound life motto, “Don’t worry. Be happy,” he brings a positive outlook that adds a touch of sunshine to both his professional and personal endeavors.

OUR STORY

Let’s dive into the roots of Orca Roofing & Exteriors, right here in the heart of the Eastside. Erik Trefzger and Jessica Motais de Narbonne, the dynamic duo shaping our journey with a ton of hands-on experience. It all began with Orca Homes, a remodeling adventure we’ve poured our hearts into since 2011, spiced up by Erik’s college days dabbling in house painting.

As we got deep into Orca Homes remodels, a challenge hit us – finding a roofing company that matched our high standards for quality and customer service. Fueled by the drive to offer you the best, we decided to roll up our sleeves and create Orca Roofing & Exteriors. Our story? It’s a blend of passion, dedication, and a relentless pursuit of excellence in every nook of home construction. Come, join us on the journey that’s made us who we are today.

You’re not just a part of our story; you’re at the heart of it. 

WHY CHOOSE US

Experience a level of service tailored just for you, coupled with top-notch materials that ensure lasting quality. Enjoy the peace of mind that comes with choosing us for your roofing and exterior needs.

Putting You First, Every Time

Experience service that revolves around you. Our commitment to clear communication and utmost respect for your home sets us apart from the rest. 

Experience You Can Trust

Rest easy knowing that our team consists of trained and certified professionals. Our thorough hiring and training processes guarantee that only the finest roofers are entrusted with your home. 

Licensed, Bonded & Insured

Our commitment to your peace of mind ensures that your roof is supported by multiple layers of protection, leaving you reassured and confident in our services.

Quality You Can Trust

We meticulously select top-tier materials, ensuring long-lasting results. Our warranty-backed products provide added assurance for your peace of mind.

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